Melbourne Airport Chauffeur Meeting Points
Your Chauffeur Link Melbourne chauffeur will meet you inside the arrivals area for your terminal, holding a name sign where arranged. Check your booking confirmation before travelling because the exact landmark can change with airport operations. This guide covers Terminals 1–4, international arrivals and group pickups; if you cannot locate your chauffeur, call +61 406 700 009. If travelling with children, arrange airport transfers with baby seats before arrival and include the children’s ages, sizes and pram details when confirming the collection.
Naarm Way: Melbourne Airport Pickup Changes From 6 October 2026
Naarm Way is Melbourne Airport’s elevated access road. Its Stage 2 upgrade connects the Tullamarine Freeway with the new T123 Transport Hub. Melbourne Airport has announced that the new free public T123 pickup and drop-off zones will open on Tuesday, 6 October 2026. Public pickup will move to Level 2 and drop-off to Level 3 of the T123 Transport Hub. The existing departures ramp will close that day.
Which exit? From 6 October, the airport directs public pickup and drop-off traffic to Exit 19 (Naarm Way), earlier than the old terminal approach. Follow the signs to T123 or T4 and the correct pickup or drop-off level. Naarm Way is the road name; it is not an indoor passenger meeting point.
For your CLM booking: continue to follow your confirmed indoor meeting instructions. The public pickup announcement does not establish a new CLM meeting point or a vehicle bay for every chauffeur service. Your chauffeur will confirm the authorised vehicle collection arrangements; contact us before leaving the terminal if unsure.
Before 6 October, use the current airport signs and booking instructions. T4 retains its separate Transport Hub. Larger vans and minibuses need vehicle-specific access planning.
See the official opening announcement and our Naarm Way pickup, exit and walking guide for public access, waiting and assistance information.
Quick Reference
| Terminal | Arrival type | Current CLM meeting guidance |
|---|---|---|
| T1 | Qantas domestic | Gates 1–12: near carousel 1 and Flat Chat Cafe. Gates 13–24: at the bottom of the escalator near carousel 4. |
| T2 | International | After immigration, baggage collection and customs, enter the public arrivals hall and look for your chauffeur’s name sign. |
| T3 | Virgin Australia domestic | Proceed from the mezzanine to the ground-floor baggage and arrivals area. |
| T4 | Jetstar and other T4 airlines | Proceed to the ground-floor arrivals area and follow your booking confirmation. |
Terminal 1 – Qantas Domestic
After landing: follow signs to the ground-floor baggage reclaim area and collect your luggage.
Where to look: your chauffeur will wait at the meeting location supplied in your booking confirmation, normally near the relevant baggage carousel, with a passenger name sign where arranged.
If you cannot see your chauffeur: remain inside the arrivals area and call +61 406 700 009 before leaving the terminal.
Confirmed CLM meeting points: for flights arriving at gates 1–12, meet near baggage carousel 1 and Flat Chat Cafe. For flights arriving at gates 13–24, meet at the bottom of the escalator near baggage carousel 4.
Terminal 2 – International Arrivals
After landing: complete immigration, collect your baggage and clear customs. You will then enter the public arrivals hall.
Where to look: look for your Chauffeur Link Melbourne chauffeur holding your passenger name sign at the meeting location stated in your booking confirmation.
If you cannot see your chauffeur: wait inside the public arrivals hall and call +61 406 700 009. If your overseas mobile has no Australian service, connect to Melbourne Airport’s available Wi-Fi before contacting us.
Confirmed CLM meeting point: wait near Hudsons Cafe in the public arrivals hall and look for your chauffeur holding the passenger name sign.
Terminal 3 – Virgin Australia Domestic
After landing: follow the terminal signs from the mezzanine down by lift or escalator to the ground-floor baggage reclaim and arrivals area.
Where to look: your chauffeur will wait at the location stated in your booking confirmation with a name sign where arranged.
If you cannot see your chauffeur: remain in the arrivals area and call +61 406 700 009.
Confirmed CLM meeting point: meet your chauffeur at the bottom of the escalator in the ground-floor arrivals area.
Terminal 4 – Jetstar And Other T4 Airlines
After landing: collect your luggage and proceed to the ground-floor arrivals area.
Where to look: follow the meeting instructions in your booking confirmation and look for your chauffeur’s passenger name sign.
If you cannot see your chauffeur: remain inside the arrivals area and call +61 406 700 009.
Confirmed CLM meeting point: meet your chauffeur near the cafe at the bottom of the escalator in the ground-floor arrivals area.
Minibus And Sprinter Group Pickup
Pickup arrangements for Mercedes-Benz Sprinter minibuses, school groups, conference delegates and other larger parties depend on the terminal, vehicle permit and airport operating conditions. Chauffeur Link Melbourne will confirm the authorised pickup location with the organiser before arrival.
Please provide the flight number, arrival terminal, passenger count, luggage volume and organiser’s mobile number when booking. Do not direct a group to a general forecourt location unless it appears in the final booking instructions.
Choose Your Airport Transfer Vehicle
Compare our vehicles for your airport journey. Tell us your passenger numbers and luggage when booking so we can confirm a suitable vehicle and its pickup arrangements.
Executive Sedan
Mercedes E Class, BMW 5 Series
- Passengers1–4
- Luggage2 large + 2 carry-on
Premium Sedan
Audi A8L, Mercedes S-Class
- Passengers1–4
- Luggage2 large + 2 carry-on
People Mover
Mercedes V-Class, Mercedes Valente
- PassengersUp to 7
- Luggage5 large + 4 carry-on
What Our Airport Transfer Customers Say
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Can’t Find Your Chauffeur?
Stay inside the terminal near the meeting point in your booking confirmation. Check that your phone is switched on, then call Chauffeur Link Melbourne on +61 406 700 009. Please tell us your passenger name, flight number and terminal.
Arrange Your Melbourne Airport Transfer
This page explains where to meet your driver. For vehicles, booking information and transfer options, visit our Melbourne Airport transfer service page.
View Melbourne Airport TransfersMelbourne Airport Meeting Point FAQs
What If I Cannot Find My Chauffeur?
Stay inside the terminal near your confirmed meeting point and call +61 406 700 009. Give us your passenger name, flight number and terminal so we can help you connect with your driver.
Should I Follow This Guide Or My Booking Confirmation?
Use the meeting instructions in your booking confirmation. This guide provides terminal guidance, but your vehicle, airport operations or a changed arrival terminal may require a different meeting arrangement. Contact us if anything is unclear.
Where Do International Passengers Meet Their Chauffeur?
Complete immigration, collect your luggage and clear customs before entering the public arrivals hall at Terminal 2. Follow your confirmed meeting instructions and look for the passenger name sign where arranged.
Do Minibus Groups Use The Same Meeting Point?
Not necessarily. The terminal, vehicle permit and airport conditions determine the authorised pickup location. The group organiser receives confirmed instructions before arrival and should share these with every passenger.
Does Naarm Way Change My Chauffeur Meeting Point?
The announced change concerns the airport’s public vehicle pickup and drop-off zones. Use the indoor meeting point in your CLM booking confirmation and contact your chauffeur before walking to any vehicle area. The authorised collection bay depends on the booking, vehicle and airport arrangements.
Should I Walk To Naarm Way Or Level 2 To Meet My Chauffeur?
Follow the indoor meeting instructions in your CLM confirmation. Naarm Way is the vehicle access road, and the new T123 Level 2 zone is for public pickups from 6 October 2026. Your chauffeur confirms the authorised collection arrangements for your booking. If you are unsure, stay inside and contact us before heading to a different area.