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Terms & Conditions

Definitions

In this agreement, the following terms shall have the meanings set out below unless the context indicates otherwise:

  1. CLM: Refers to Chauffeur Link Melbourne or Chauffeur Link.
  2. Balance: The remaining amount payable under this agreement after deducting any deposits paid.
  3. Booking: The period for which the Hirer has committed to hire a vehicle and has paid the full hire amount.
  4. Chauffeur: The driver of the vehicle provided by CLM.
  5. Deposit: The amount required under this agreement to secure a reservation.
  6. Employee: Any individual employed by CLM, including drivers, chauffeurs, or contractors engaged through an agency contracted to CLM.
  7. Hire Charge: The amount payable at any given time under this agreement.
  8. Hire: The period during which the vehicle is hired or reserved.
  9. Hirer: The person who has signed the hire agreement and/or is responsible for the payment of the hire.
  10. Party: Any person or group of persons accompanying the Hirer as their guest(s) or invitee(s).
  11. Reservation: A hire for which a deposit has been paid to secure the date, but the full amount has not yet been paid.
  12. Vehicle: Any car or limousine provided by CLM to the Hirer.

Terms and Conditions

  1. Deposits: All deposits are strictly non-refundable.
  2. Mechanical Breakdown:
    • CLM is not liable for any mechanical breakdowns before or during the charter.
    •  In the event of an accident, mechanical failure, or the vehicle becoming unsafe to drive, CLM will make reasonable efforts to arrange alternative transportation to the destination.
    • CLM reserves the right to decide the method of onward travel. Alternatively, the Hirer may arrange their own transportation at their expense, with no claims against CLM.
    •  The Hirer acknowledges that the hire is provided on a best-efforts basis, with no guarantees regarding time, vehicle reliability, or circumstances beyond CLM’s control.
  3.   Hirer Liability:
    • The Hirer assumes full financial responsibility for any damage to the vehicle caused by them or their party during the hire period.
    • Specific fees include:
      • Carpet or seat burn: $300 per instance.
      • Sanitation fee: $250.
    • Drug use: Strictly prohibited by law.
    •  Smoking: Not permitted in any CLM vehicle.
  4. Driver’s Authority: The driver may terminate the hire without refund if the Hirer or their party engages in inappropriate or unlawful behaviour.
  5. Waiting Charges:
    • For non-airport pickups:
      • Free waiting period: 10 minutes.
      • After 10 minutes: $1 per minute applies for the total waiting time.
    •  For airport pickups:
      • There is no waiting-time charge for normal airport arrival delays while you complete immigration, customs and baggage collection.
      • If you choose to delay your departure after you would otherwise be ready to meet your chauffeur – for example, to attend a meeting, eat, shop or wait for another person – additional waiting may be charged.
      •  Please let CLM know as early as possible so we can confirm the arrangement and any applicable charge. Please remain contactable after landing.
  6.  Overtime Charges:
    • Overtime applies after the scheduled booking time in 30-minute increments.
    • CLM may, at its discretion, waive overtime charges.
  7. Weather Conditions:
    • CLM is not liable for delays or termination of the hire due to unsafe road conditions during winter or rainy weather.
  8. Lost Items: CLM is not responsible for any items left in its vehicles.
  9. Seating Capacity:
    • Vehicles must not exceed their seating capacity.
  10. Acceptance of Terms:
    • Making a booking constitutes automatic acceptance of these terms and conditions as outlined on CLM’s website.
  11.  Cancellation Policy:
    • Sedan Transfers: Cancellations within 72 hours of the booked time will incur full charges.
    • Van and Minibus Transfers: Cancellations within 72 hours of the booked time will incur full charges.
    • Cancellations over 72 hours in advance: Refundable at 100% minus a processing fee.
    • Special Vehicles/Events: Cancellation fees may vary; details are available during booking.
  12. Hirer Responsibility:
    • The Hirer is responsible for the behaviour of all passengers and any damages caused to the vehicle, whether directly or indirectly, including by third parties.
    • The Hirer agrees to indemnify CLM against any personal or material damages resulting from the conduct of the Hirer or their party. 

General Conduct

  1. Responsibility for Conduct:
    • The Hirer is responsible for the general conduct and behaviour of their party during the hire.
  2. Consumption of Food and Alcohol:
    • The consumption of food and alcohol is not allowed in any vehicle unless explicitly agreed upon at the time of booking and confirmed in writing.
    •  Underage drinking is strictly prohibited and will not be tolerated, as it is against the law.
  3. Loss or Damage to CLM Property:
    • The Hirer assumes responsibility for any loss or damage to CLM property provided in the vehicle for the enjoyment of passengers.
  4. No Show Policy:
    • If the Hirer fails to show up for a booking, it will be considered a “No Show.”
    • All No Shows will incur a 100% cancellation fee.

Safety

  1. No Smoking Policy:
    • Smoking is strictly prohibited in all CLM vehicles.
    • Failure to comply will result in the immediate termination of the hire agreement without any refund.
  2. Seatbelt Requirements:
    • All passengers must wear seatbelts where fitted, as required by law.
    • CLM vehicles are equipped with seatbelts for the maximum number of passengers allowed by law.
    • The Hirer indemnifies CLM and the Chauffeur against any fines incurred due to passengers failing to wear seatbelts.
  3. Prohibition of Illegal Activities:
    • The use of illegal drugs or participation in any illegal activities is strictly forbidden in CLM vehicles.
    • Violation of this condition will result in the immediate termination of the hire without compensation.
  4. Door Safety:
    • Only the Chauffeur is permitted to open and close vehicle doors, except in an emergency.
    • This precaution is in place to minimize the risk of accidents and vehicle damage. 
    • CLM is not liable for accidents caused by the Hirer or their party failing to adhere to this rule.
    • The Hirer is responsible for any damage to the vehicle or third parties resulting from non-compliance.
  5. Child Safety Seats:
    • If a child safety seat is provided, it is the Hirer’s responsibility to ensure the seat is correctly fitted before use.
    • If the Hirer finds the seat unsatisfactory or improperly installed, the infant should not travel.
  6. Irresponsible Behaviour:
    •  Irresponsible behaviour that may endanger passengers, damage the vehicle, or compromise safety will not be tolerated. This includes but is not limited to:
      • Hanging out of windows.
      • Sitting on the exterior of the vehicle.
      • Shouting abuse at other road users or pedestrians.
      • Rudeness or intolerance toward the Chauffeur.
      • Misuse of equipment, fixtures, or consumables within the vehicle.
      • Wilful damage to the vehicle’s interior.
    • Such behaviour may, at the sole discretion of the Chauffeur or CLM, result in the immediate termination of the hire without compensation.
  7.  Liability for Loss or Damage:
    • The Hirer will be held fully responsible for any loss or damage caused by the irresponsible behaviour of themselves or their party.

Limitations of Liability

  1. Time Deadlines:
    • The Hirer acknowledges and indemnifies CLM and its employees against any losses, whether direct, consequential, or otherwise, arising from a failure to meet time deadlines.
    • It is solely the Hirer’s responsibility to ensure adequate time is allocated for travel to and from destinations.
    • While CLM and its employees may provide advice regarding travel times, this does not form part of any contractual agreement.
    • The Hirer indemnifies CLM against any claims, direct or consequential, resulting from failure to arrive at a destination on time or at all.
  2. In-Vehicle Entertainment:
    • Any entertainment equipment (e.g., television screens, video, or DVD players) provided in the vehicle is offered as a courtesy and does not form part of the hire agreement.
    • CLM accepts no liability for the malfunction or unavailability of such equipment and will not provide compensation or refunds in such cases.
  3. Arrival Times:
    • CLM assumes no responsibility or guarantees for ensuring the Hirer arrives at their destination on time.
    • The Hirer is responsible for booking the vehicle for a duration sufficient to account for potential delays, including but not limited to traffic accidents, roadworks, or peak traffic periods.
    • The Hirer must commence their journey at a time that allows for such contingencies.
    • No refunds will be provided for delays caused by these factors, and additional time beyond the scheduled booking may incur extra charges at the applicable rates.
  4. Vehicle Specification Changes:
    • CLM reserves the right to change the vehicle specification at any time.
    • If a replacement vehicle of a lesser value or specification is provided, an appropriate adjustment will be made in favour of the Hirer.
    • CLM endeavours to provide the booked vehicle but reserves the right to substitute it if necessary.
  5. Subcontracting:
    • CLM reserves the right to subcontract any hire to a third party without prior notification to the Hirer.
    • In such cases, CLM remains responsible for paying the third party for the standard hire charges. 

Additional Charges

  1. Additional Passengers and Stops:
    • If time allows, the Chauffeur may agree to pick up additional passengers at alternative locations, provided the maximum seating capacity of the vehicle is not exceeded.
    • Any additional mileage or time incurred will be charged to the Hirer.
    • While CLM will endeavour to accommodate last-minute changes, the final decision rests with the Chauffeur, and the Hirer expressly accepts this arrangement.
  2.  Extended Booking Periods:
    • If the hire extends beyond the booked period for any reason (e.g., traffic jams, accidents, or diversions), the Hirer accepts that additional time and mileage will be charged to their account.
  3. Cleaning Fees:
    • If the vehicle is left in an unreasonable condition by the Hirer or their party, CLM reserves the right to charge for cleaning costs.
    • Circumstances warranting this charge include, but are not limited to, food or drink spills and illness.
    • The minimum cleaning fee is $195 but may increase based on the extent of the damage.
    • The Hirer is fully responsible for reimbursing these costs.
  4. Credit-card payments:
    • No credit-card fees apply.

For any questions or further information, please contact us.

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